Ultrasound With Probo Medical

I sat down with Hobie Sears the director of training and regional service manager at Probo Medical. We discuss the advances in ultraound and his journey within that world. I really wanted to pick is brain on the technology along with what might be some difficulties techs may face learning ultrasound. Of course I had to cap off the episode with a segment of "Oh The Modaility" to hear some repairs stories. This was a fantastic talk I enjoyed through and through. I hope you enjoy!

If you wanna learn more visit www.Probomedical.com

Watch the video podcast on YouTube
https://www.youtube.com/playlist?list=PLisOVWzYA0rq9UrYCz7fU7HNBjXgwc8DG

Transcript

Chace Torres: 0:14

ladies and gentlemen, welcome back to an all new episode of your favorite podcast beer to biomed. I'm your host Chace and today, I'm joined with probo, medical Morso Hobi Sears, Director of Training and also regional service manager. So Hobi Welcome to the show. Pleasure to have you.

Hobie Sears: 0:34

Thanks for having me, I'm excited to be here.

Chace Torres: 0:36

Yeah, we're gonna get into a lot of different things that you guys bring to the table and just kind of, you know, go over just because you guys are really embedded in a lot of different things in a lot of cool things that I don't think everybody across the biomed landscape knows about. So that's what my mission today is let them know what Provo medical is all about. But before we do that, I would love to, I love talking about minutes. At the end of the day, we all come from different backgrounds, but we all end up in the same place. Oddly, you know, in a very, like reason. So what's your journey? Where did you start from to end up to here today.

Hobie Sears: 1:14

So my journey is, it's long, so let's just go with that. Shows. So believe it or not, I just passed my 33rd year. And ultrasound, I was graduated from college in 1990 actually signed with a company called axon at the time later, they were bought by Siemens, and, you know, signed before I graduated, went into ultrasound field service, and have basically remained there my entire career, spent my entire career and ultrasound. Around 2002, after spending about 12 years with a manufacturer, this, this whole idea of third party ultrasound service was really kicking off. And, and not that it hadn't been done before. But it was being done at a better and higher level, by this time. And I decided to dive into multi vendor third party independent repair, whatever you want to call it, and dove into that and loved it, I was getting a little bored working on one manufacturer's product. Yeah, and you know, so we started diving in taking on lots of different manufacturers and been through a couple iterations of companies that have done well and failed for various reasons. And eventually, it brought me to Provo through a vial with another company that I was with prior. And the buyout has been great and Provo has been great. And so I've spent really 33 years of doing pretty much the same thing, working with biomed, and hospitals, working with end users, and just fixing you know, the systems and seeing the development of things and how they change over the years, and having to start over and learn these new products. And in a different way, because now we didn't necessarily have the manufacturers on our side, right? You don't say, you know, we're not going to I'm not going to beat him up here necessarily. But we don't have to do that. Because we know what exists, right? And, and so part of that journey was learning how to work on these new units. And then the organizations we worked for, well, how are we going to? How are we going to tell everybody else so I naturally started teaching along the way. And this started, I probably started teaching 2004 2005. And I've been consistently doing it since both folks within our organizations and folks outside of the organization where hospitals, and small biomed companies would send folks to our client training classes, always taught from the perspective of you don't have the tools that the manufacturer has. We're going to teach you how to service these products without those tools. And to the best of your ability. Can you do maybe everything? Some products? Yes, some products No, but we're going to teach you the 80 90% that you can do and you can do well and go on from there. So that's that's a little bit of my ultrasound journey on on the personal side. My ultrasound journey also interacts as in everybody in the 90s getting into this was young all the field guys were young, all the sun ographers were young, and the field was at that point about 98% male and the sun ographers were about 98% female, so I ended up marrying a sonographer. So to say that ultrasound is tied to our family is you're not imaging. Yeah, we, you know my wife still scans today. I Were You know, we just Love ultrasound. And I joke and tell everybody in the hospital, I'm like, hey, I can I can take care of you on the ultrasound sector. I know, all kinds of things I can teach, I can do everything else. I'm useless outside of that. I'm like, don't don't ask me to work on anything else in your hospital, because I will just break it for sure.

Chace Torres: 5:20

We need that too. Yeah, so I'm more I fill the space of the general biomed. So I work on a lot of different things out in the field. And you know, I've had experience in some specialty areas, I've done a little bit of CRM X ray, have done some anesthesia repairs here and there, of some I haven't really dove into a lot. But, you know, ultrasound is such a versatile device that, honestly, I can only imagine from your experience going from 30 years ago to now is so vastly different and how the technology has evolved. I mean, I've seen where they're talking about ultrasound could be coming to a handheld device someday.

Hobie Sears: 6:02

Oh, it's there. Now. You know, it's, it's just the level of the ultrasound that's occurring now. But there's, you know, several companies out there that release handheld ultrasound systems, major manufacturers, some independent companies, and you know, they're great for what they are, you know, a lot of er usage, that kind of thing, just quick look, type things. But, so we're seeing things like that. But yeah, you know, the first product I worked on, weighed 600 pounds, and had, like 67, or 77 circuit boards in it. You know, most of the premium systems coming out today have five circuit boards and a PC and they weigh 245 pounds. And we can talk all day about the difference, you know that that is but also makes it easier to learn, and some ways harder to troubleshoot. But that's another story for another time. But ultrasound has advanced dramatically. And you know, it used to be you go into a hospital, it was used in OB, and it was used in radiology, and it was used in cardiology. And that was it. Those three departments, vascular wherever that fit in. But today, you walk into a hospital and ultrasounds used literally all over the place. 15 departments in a hospital can use ultrasound. And Researchers expect that to only increase.

Chace Torres: 7:27

Obviously, you your director of training, you've been training, I always commend people, especially with your vast amount of knowledge, willing to give back to the younger technicians out there because we don't want that knowledge to be lost. And it's it's critical that we invest and developing our younger technicians out there, because who's going to pick up the mantle whenever our time to go enjoy that well deserved retirements here. So that's that's kudos to you guys setting that up to give people the tools to be able to work on some of this stuff. Now, I did see that you are actually as problematical. 13 485 ISO certified, the level of documentation is already vast. Yeah, the 3045 that put y'all in manufacture Lee of you know, getting in that conversation. So what just for people to understand the idiosyncrasies of that ISO certification? What all is involved with that?

Hobie Sears: 8:28

Well, I will not admit to being an expert and 1345 as far as the involvement. But one of the things that Provo had to do is we we needed a group of people to do that, like we have an entire quality team that is focused at looking at every facility we have, and not only developing those quality standards, right. But more importantly, we adhere to those quality standards. And that is that's you that's

Chace Torres: 8:56

what I was alluding to, you guys are not mom and pop, you guys are quality standard. Right. And

Hobie Sears: 9:01

you know, and I'd like to say we're a blend, right, where, you know, we come from a lot of individual companies, and we can talk about this in a minute about how Provo became who we are today. But, so we have that small feel. But yet now we are large enough to have the resources to do something like 1345. Right, and to do it, you know, across multiple facilities, and it takes a lot of work. It's work that is really worth it. It definitely tightens up an organization. It doesn't make it different necessarily, but it just ensures that you're really adhering to those core principles every day of quality. And and you've got, you know, stopgap checks. People are making sure it's not just because you say it is you have to prove it QA

Chace Torres: 9:52

QC. For sure. So, what let's get let's dive a little bit more into the train Yeah, sweat because I love this. What are some of the the things that you guys actually teach? So let's say I'm a brand new technician, my company wants me out to learn from you guys. What what kind of training do you guys actually offer?

Hobie Sears: 10:14

Sure. So, you know, we we obviously offer system courses on various ultrasound systems or even kind of a series of equipment. Like if you were to say, like the GE LOGIC Series, once you will learn one logic, you learn to calm about all the logics, right? So we've got those kinds of system classes and, and those are there and then but one of the things we don't actually require people to take, although we consider it silly, if they don't, to be honest, is a basic ultrasound class, if you've never, if you're just getting started and learning it, we have a basic ultrasound class, it's just one day, it's an extra day, we teach it right before we teach any of our system classes, which are so it's designed for people to travel to our Tampa facility, which is not a bad place to go for training. And they could come in on Monday, take classes Tuesday, Wednesday, Thursday, but we do one day with the basic class. And we are really teaching the modality at that point. We're not talking about any one specific unit. We're teaching the tools that help somebody understand how is ultrasound different from whatever you've worked on, whether that was strictly biomed items, or even if you're an imaging person, you know, that's already doing X ray or CT or anything. Sometimes, you know, moving from X ray or CT to ultrasound, it's a vastly different modality. And we always hear ultrasound is one of the weird imaging modalities, right? Most of nuclear medicine, we're like the, you know, the oddballs out and imaging because we don't look like anything else. And that's a challenge, especially when you become more advanced, you have to get to a point where you can understand, to some degree, what the image is looking like, and how things are being perceived. But anyway, so we teach the modality our goal is after the basic ultrasound class, is you have a significantly greater understanding of the modality as well as the terminology. We have really found over the years that a lot of biomed don't understand ultrasound terminology. So we spend a small bit of time of that in the class going over various terms, just even the word snog refer to be used for somebody that does an ultrasound as opposed to ultrasound tech. So ultrasound tech isn't necessarily insulting to anybody that does ultrasound, but that's not what they're called. Their title is son ographers. That's what they are officially known as. That's what they're licensed as. And, you know, so we just want to explain those things. And then we talk a little bit about manufacturers, manufacturers also teach their people certain terms that have to do with their equipment. And so we tell everybody, hey, if you're going to work on Philips, you want to use the terms that they use. And if you're going to work on Ge, you want to use their terminology. Because if you don't, and you got to fix something, somebody might think you don't know what you're doing, because you don't even know how to talk about the units correctly. So those are examples of things that we do. And we do a little bit of theory. Thankfully, most people that come to our class today, it's not like what we used to do 1015 years ago, where we were two days long. And we literally did math for like four hours. But finally we raised our hand and said they may do in math when we fix this stuff. I don't think so let's get rid of the math. Let's talk about it enough that everybody gets the idea. We don't focus on that kind of theory anymore. More practical things. We also dive into transducer, like inspection, how do you check a probe? We throw in a lot of pictures about the crazy things that people have done to transducers over the years. And we see this every day, because we

Chace Torres: 13:53

I would imagine you guys could actually put out a book on just the stuff I've seen from probes.

Hobie Sears: 14:01

I've got a talk that we give on transducer care, and most of it is transducer care fails, right and how things have failed. And we show all those pictures. And people love it. And biomed love it when we deliver it to them. So ographers love it. We actually I speak it's an honor for conferences. Not all the time, but occasionally, and they love it. I mean, they love seeing the crazy things that people do to the equipment.

Chace Torres: 14:27

So we'll get into some of those crazy stories later. I have a segment of the show where I love to just go through some we all have those kinds of repairs that are just so memorable. You'd love to talk about them. Sure. Not I don't know if you guys have done this or you plan to do it in the future. So I know Amy, their exchange coming up in just a couple of months. They're planning on actually having a training available for technicians that show up there. Do you guys ever intend to maybe for instance the the basic fundamentals course maybe like a cut down version of it almost to, you know, provide at some of these x exchanges expos, you know, give people a little bit of a a beginner's dive into ultrasound, they might be interested.

Hobie Sears: 15:12

Sure, we do a variety of things like that, I don't know that we've ever done anything at the AMI exchange. And that may just be more of

Chace Torres: 15:21

a, because I guarantee that there's a hunger out there for it, right.

Hobie Sears: 15:24

But at various shows, you know, I speak at lots of biomed shows whether it's an hour long, or we do a three hour thing. You know, it just depends on what they want, and whether they have a time slot for us and that kind of thing. But yeah, we're definitely open to doing things like that. I've got a couple of speaking engagements still yet this spring, where I'll be at a couple of different local shows, doing some stuff like that.

Chace Torres: 15:49

Now, when I think about getting into a specialty modality, such as ultrasound, like you had alluded to before, when you transfer from let's say, a CT tech going into ultrasound, what are some of the complexities or maybe the difficulties you have seen people learning ultrasound get into? Like, what are some of the things that it's hard for people to grasp specifically, what ultrasound.

Hobie Sears: 16:15

So I think I see it in two ways. So if it's, if it's with a, you know, a biomed, that's coming up, and maybe this is their first exposure to imaging, probably one of the things that I see there is the, the urgency thing is how urgent these calls are, from a service perspective and a timing perspective, compared to maybe some of the biomed equipment that they've worked on in the past, not that there's not urgency there. But in the ultrasound world, it's usually very immediate. And that's a learning curve. So we talked about that, we'll talk about that in our training classes. And that how it's just there might be an expectation that you move much quicker. And that, from a technology standpoint, yeah, these guys, they can be done as long as they can learn in class, they can be taught how to do these things. And that's, and that's easily done, you know, they pick up on it. The other thing I would say, is literally taking what we've taught them or taking what they're learning, and then using it as soon as possible. So one of the things that I tell people, whenever they go through any of my classes is Look, you've just spent three or four days with us, that's not going to do you any good unless you go back and you touch an ultrasound machine in the next week or two, you know, if you go back, and it's six months from now, when you finally go into your first ultrasound, PM, or you do your first service call, I don't think you're gonna remember much about what we just learned. And so it's you got to use it just like anything, just any tool out

Chace Torres: 17:48

there. Well, the old adage, if you don't use it, you lose it exactly.

Hobie Sears: 17:51

And then if it's an imaging person that's moving to ultrasound, one of the things that they always want to do is they want to compare ultrasound to X ray or CT. And in some ways, it just doesn't work, we really encourage them to have just approach this is something entirely new naturally in your brain, you're going to want to do that. But the more that you just take on the modality of ultrasound as a whole new thing, it's gonna not compete, and your brain for the same space as the X ray or CT or MRI. And then also, they're very used to looking at those images. And now they're looking at an ultrasound image, and it looks totally different. So they have to learn that that's probably the one of the biggest hurdles that we see, those guys have. So now a little bit different based on where you come in coming into ultrasound from both easily achievable. It's really just about dedicating a little bit of time in the beginning and start picking that up. I also really encourage our folks, especially if they're at a hospital that has maybe taking ultrasound in house for the first time. One of the things I encourage is, hey, you need to find a sonographer that's in radiology or cardiology or vascular, not only to help you learn more, because we talked about, you know, in the ultrasound world, if you can scan yourself a little bit, you're going to be able to fix the equipment a lot more. And maybe that's an ographers a person that you go to once a week say, hey, for 15 minutes, can you help me learn to scan my carotid artery in my neck or my thyroid? And you're getting a coach inside that department that's gonna do great things for you, as well as you're learning how to by scanning yourself how to fix the equipment better,

Chace Torres: 19:44

right, because you'll be able to pinpoint if the image doesn't look right based on the area you're scanning.

Hobie Sears: 19:48

Yep. And that's one of the things you know, we haven't really talked about this too much. But at Provo, we have so many people that are vastly experienced that probably I don't know the exact number half of our field He has over 15 years of experience. And there's a few of us that again, are in the plus 30 range. And we're gonna leave it at that. But, you know, I can go to five or six different manufacturing machines, I could take a transducer, plop it on my thyroid, and then 30 seconds, I can tell you if that machine is imaging correctly. But I've done that 1000 times. So it takes time. But that's one of those things, you build up this mental library of what it looks like. Now, I, I don't do that. So I can get into a debate with a cinematographer about what is going on. I do that so we can help them and make sure that we're really answering the question that they're asking us to fix?

Chace Torres: 20:44

Well, it leads back to the biggest thing with any specialty modality is, the longer that devices down, the more costly it is to the facility, the user. Oh, for sure. I mean, we all know the, if a CTS down, you're losing 1000s of dollars per day, just because those cases have to get canceled, they have to get rerouted to another location. Same thing with, you know, st ographers. Because there's only so many of these devices, which also leads to why there's so much urgency with these cars, because they're, they're expensive for a reason. facility just doesn't have willy nilly, you know, backups, just replace these like that. So you have to be timely in your response with anything specialty. When I think of ultrasound in general, I think that it's a very rewarding side of it. And I liked that there's a company like said probo out there that offer solutions, not only with training, but I do know that you guys also do repair and also loaner as well, is there a certain list of those devices that you guys care for and maintain? So the reason I asked there's with any device once it ends up becoming end of life deemed into life by the manufacturer? One thing that comes to mind, for instance, the SonoSite, can you guys still support those?

Hobie Sears: 22:01

So you know, just like everything, there is a natural end of life, right period, not only for the manufacturer, but for us. So as soon as like there's so many products out there that yeah, some of those, we can still support. Some of them, we can't on the transducer side was Sonosite, the actual transducers we probably have much more flexibility there timeline wise, and that kind of thing. But if we move into other products, like Philips, they've got you know, we go, we could go way back and talk about like the HDI. 5000. From the 90s. Yeah, there's, that's not a product, we really want to go out and fix anymore. Like I believe it or not, there's a few of them exist, oh,

Chace Torres: 22:43

they're still standard, they do not want to get rid of something that is ancient. And it's

Hobie Sears: 22:47

really it's time folks, it's those are, you know, it's time for those things to kind of sail off into the sunset. But you know, we go a product for fun that like the IU 22, ie 33, there's still plenty of those out there, Philips isn't working on them on anymore. But there's there's a significant amount of parts there. And that's something we can handle on a day to day basis, no problem, as well as you know, their current product line, but the epic, the affinity, and we can certainly take care of those. So it really does vary. But we basically when manufacturers end of life, things that has no statement on what we're going to do, right? And generally, we're carrying that torch for several years, if not even longer than that.

Chace Torres: 23:30

Oh, yeah, let's be frank, when a manufacturer in the life something, they're likely coming out with a new device that they have available for you to replace it with. And, for instance, a lot of facilities I take care of here in Texas, they just they don't have the budget to just go out and just replace especially an ultrasound device. But they can start planning for it. And in the meantime, you know, we have companies such as probo available to pick up that that level of service to keep them up and running. It's the worst feeling in the world as a biomed. technician in general, when you tell them, manufacturer doesn't have parts anymore, They won't even take service calls. There's no tech support. There's no documentation. I don't know where to point you to this is people listening to the mic. This is a place that you can definitely reach out to to, you know, get that level of service going until the next interval of which they budget for it.

Hobie Sears: 24:30

Yeah, yeah. And, you know, we have to have those conversations on occasion as well. The good news is, you know, those are fewer products or products that are really old. I mean, anybody that's using an ultrasound system that's approaching 25 years of age, it's probably time for a lot of reasons, not even just parts availability. Right. But, you know, and then when we do that, you know, one of the things that we do is that maybe if they have something that's that old, they don't have to go and buy the latest and greatest, we probably have something in the middle that you have available in our inventory that we could provide for them, you know, and you know, and still have a huge value, but yet has an imaging standard that's more readily in pace. What's what's happening today?

Chace Torres: 25:17

Well, what would you say is the most common, I guess, middle of the ground ultrasound that most day you'd recommend most people get? Obviously, I'm not talking about epic affinity, you know, maybe. Is there a particular one that people kind of lean to that's good for right now,

Hobie Sears: 25:32

you know, we really try real hard not to pinpoint people into what manufacturer they want to be with only because everybody ultrasound is like, you know, you're tasting clothing. Sometimes it's, it's what you like, right? You'll have

Chace Torres: 25:49

a doctor that just loves or anybody in general that just loves GE products, you'll find some that just love Philips, and they it's a sin if they ever even have to consider touching the other one.

Hobie Sears: 26:00

Right. So we don't we try not to pinpoint people. But you know, and so we will just talk about modalities aren't manufacturers in a very generic way, you know, and sure, you know, we see a lot of Philips, we see a lot of GE, and when we talk about things kind of being middle of the road, that's the nice thing about us doing refurbished equipment, it can be a premium product with a middle of the road price. And you would be amazed sometimes. So like for us and affinity. And most people think that that is being very much so approaching high end, and a high end price tag, not all the time. You know, certainly depending on options and how old the device is that we've refurbed, those can be very much so midline, priced and still come with a full one year warranty. They look great. I mean, when we refurb something, it looks like, it looks great.

Chace Torres: 26:55

Well, that goes back to the quality level of service while y'all have the ISO cert just because y'all are meeting and sometimes exceeding that level of quality. Sure. So I know we're nearing our timetable here. But I want to get into what I enjoy talking about as repairs just because we all have those fun ones. So a segment of the show that I love to do is called oh the modality. And basically, you know, if you have a special repair, it just sticks in your mind. I'd love to hear that story. Let me go and hit that little button real quick. Oh, the modality. Voice by yours truly, thank you very much. So you've been in the ultrasound field for over 30 years at this point. Yeah, what what's, what's a repair that stands out to you or a service call you've you've run over that time.

Hobie Sears: 27:52

So I've got one where it's all on me where, you know, I did probably one of the dumbest things in my early part of my career that I've ever done that I have another one that is probably a little bit more typical for today. So I'll make them pass. One. Early on, I've been in the field couple years, actually doing some work at a university hospital, let's just call it that. So a teaching facility, a lot of research done at this hospital, had to do a service call on ultrasound machine. And this is back when we actually had CRT monitors on the machines and had to replace the monitor. This isn't a lab that's used one day a week on Thursday, and I was working on it Thursday evening, four or five o'clock in the afternoon had to replace the monitor, this monitor had to be physically adjusted. So you could see the the image correctly around the plastic frame. So I was adjusting it. And I was I was probably not following the rules. And I was adjusting it with the power on so I can see what the restaurant lines were and get it all lined up. And My hand slipped off of the screwdriver and I literally punched the side of the monitor where a circuit board was. So I am literally getting shocked in a research lab that no one is going to be in again for a week. And I am I'm thinking while this is happening, I'm gonna die and nobody's gonna find me for a week. So about two seconds later, you know, my reflexes kicked in and I ripped my hand off of the circuit board and you know, there was a lot of blood, but I was fine. Luckily, I was grounded to the machine. You know, so So that's that's kind of one of my more memorable you know, because that was a long time ago and I remember that like it was you know, three days ago.

Chace Torres: 29:43

That's like a Biomek christening is when you first get electrocuted. Yeah, yeah. You're definitely you know, you're full fledged tech. Yeah, and

Hobie Sears: 29:51

I think you know, an ultrasound we don't deal with high voltage, you know, so 12 or 25 volts is you know, kind of it most of the time little bit more We're here and there, but it's very hard for us to access that voltage. But that was one. So definitely remember that one. So another though that came just a few years ago. And we do a lot of transducer repair probo I mean, whether it's regular transducers, 3d transducers, or trans esophageal, and this is what I'm going to talk about is turns off the GL transducers. So we we get calls from hospitals all the time that we've broken our te probe. And so we got this probe. And literally the tip of the T probe, which is where the ultrasound is created from where the array sits, and literally, the whole T probe is designed to support this, this one little tip, that's about a centimeter in length. And, and they had caught it in a door. And somehow the door closed on it, and it had cracked the tip. Well, that's, you know, that's it's a total loss. I mean, there's there's not, you're not going to recover from that. I mean, they'll still try to recover. So well, they send it to us, and we'll, you know, we take it and we evaluate it, but it's, we can tell by looking at it, it's over and you're gonna buy a new Pro. So we they buy a replacement probe for it. And we get the same call 28 days later, on the same doorway, that they had done the exact same thing. And we're like, what you know, and so, you know, one of the things that we offer to facilities is actually a talk on trans esophageal, transducer care and handling. And we're like, you know, would you like to have this talk, because it might help if you put it in a box, instead of just carrying it around willy nilly, it's a $20,000 plus transducer. So that's, and those are the type of things that we see in the ultrasound world a lot. Where it is, you know, just a little bit of lack of care or momentary, kind of loss of thought about how you're taking care of something can cause significant damage. And so these are very real things. And, um, folks in hospitals see him all the time as well do weigh. So those are kind of my two interesting things.

Chace Torres: 32:18

Well, the bread and butter of the technician is user error and avoidable damage. You know, I think ultrasound probes in general, just I've seen some crazy stuff over the years as well, just in passing. And I think if there was just understanding that there is a certain way that you can care for your probes and how to treat them and obviously don't put them to work. Yeah. And again, 20 days later, that's hilarious.

Hobie Sears: 32:52

And the same door, I mean, that's what's this store got, like, what's going on with that door, I don't know, 60% of the time, it works every time.

Chace Torres: 33:04

It's been a pleasure having you on today. And you know, learning about Provo, and just everything that you guys bring to the table, not only for our facilities, but also ways that you can help biome it's up their game and learn some ultrasound as well. So if anybody's interested in learning more about Provo, where would you recommend they

Hobie Sears: 33:24

go? About Provo medical.com. I mean, if we sent once we send everybody there, and you know, they can they can find me on LinkedIn to be fine, you know, I'll always direct them in the right spot. But problem medical.com, you can learn all about everything that we do from system refurbishment and sales to transducer repair. And we even have an online transducer evaluator where folks can go there, and they can put in the transducer type and the conditions that are wrong with it. And the system Oh, that's pretty good out a FedEx label for them. And they can literally just send the probe in themselves to everything about training, and service. It's all there. And of course, we have our phone number there as well. And that can be routed, if it's service that will route to a very specific field engineer. We call them territory managers at Provo, because our guys kind of handle their own little area and or big area, in some cases, if you're out west. And then they manage that and that's they're charged with just taking supreme care of those customers.

Chace Torres: 34:37

And just in case you guys are unable to spell that I will have it in the link below. So, again, Hobi It was a pleasure speaking with you, sir. I look forward like I said to talk with you again at the show and it's been a pleasure.

Hobie Sears: 34:53

Thank you. Great to meet you. And look forward to seeing you in Houston. And thanks for the time

Chace Torres: 35:00

For anybody that's interested in learning more, watch more of the show. You can like subscribe follow me on anywhere you take your podcasts, Spotify, Apple, any of those apps and I'm even on YouTube. So, like follow subscribe. I appreciate your support and may the beard be with you. Beard